Privacy Policy
Shieldox Privacy Policy for Website, Shieldox Suite, and Related Services
Effectivity Date: 25 May 2018
1. General
We value your interest in Shieldox Security Ltd (Shieldox). This privacy policy concerns personal data of customers and website users collected by Shieldox or used during business related operation – online and offline. These interactions could refer to buying or using Shieldox products or our customers support, including, but not limited to, visiting our website, social media channels and blogs.
2. Data Usage
2.1. Usage of data provided directly by you
Personal data that you share with Shieldox would be used for the following purposes:
Buying online Shieldox products;
Activating or registering certain products or enhancing functionality;
Normal product functionality (document tracking, access control, etc.);
Receiving information about Shieldox products;
Storing your preferences for future interactions and communications from Shieldox;
Resolving customer and/or product issues;
Receiving personalized messages, special offers and advertisements that are relevant to your personal interests, based on the information you have shared with us and on the information that we have collected through cookies or similar techniques regarding your use of the Shieldox websites/social media/blogs.
2.2. Usage of your data provided by 3rd parties
While interacting with a business customer, supplier, or business partner on your behalf, we may request from them your personal data for purposes that include, but are not limited to:
Normal product functionality, e.g. document tracking, access control, etc.;
Customer relationships management;
Information access facilitation;
Communications improvement;
Customer interactions analysis;
Security programs integration or implementation;
Assisting Shieldox participate in certification programs;
Addressing your product related requests, updating you about their status as well as answering your questions;
Sending you satisfaction surveys after your request is resolved or your question is answered.
3. Data Collection - Types
3.1. Personal Data collected in the Purchase process
The purchase process involves communication with Shieldox that might ask you for data that could be classified as personal. This might be part of the product. Including, but not limited to, the following:
Your name;
Your Email address;
Your telephone number;
Details about products that you have purchased.
3.2. Personal Data collected via Social Media
Please note that certain personal data you included while editing your settings in social media and Shieldox pages may be shared with Shieldox. The data may concern your social media profiles and online activities (such as: gender, name, user name, photo, marital status, interests, your posted comments, etc.).
3.3. Personal Data collected via Cookies
In addition, we may collect personal data via cookies or similar techniques, including, but not limited to:
Your IP address;
Your cookie ID;
Your web browser;
The advertisements you've viewed or clicked through;
etc.
Cookies are files with small amount of data, which may include an anonymous unique identifier. Cookies are sent to your browser from a web site and stored on your computer's hard drive. Like many sites, we use "cookies" to collect information. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Site.
3.4. Personal Data collected through normal use of our products
As part of normal use of the Shieldox product, in order to provide various functionalities such as document tracking, audit trail, access control and others, certain data which you may consider personal or private may be collected, stored, and shared with authorized users.
For a complete list of fields and activities please see section 4.2 of the Shieldox Suite EULA / TOS
3.5. Personal Data collected via 3rd Parties
During the course of communications with Shieldox on behalf of a supplier, business partner or business customer of Shieldox, we may collect:
Your name
Your Email address
Your telephone number
Your IP address
Name and address of the company you work for
4. Data Collection - Vectors
4.1. Collecting Data directly from you
Shieldox may collect personal data from you in through various means, including, but not limited to:
Registering as a Shieldox user;
Registering a purchase;
Your communications with Shieldox. These can be product- or service-related, and may include the contents of your questions to us, or requests that you addressed to us;
Contact information collection forms throughout the website, e.g. when downloading white papers and information sheets, etc.;
Communicating with one of our Shieldox Customer Care representatives by Email, phone or in writing;
Ordering a product;
Participating in a social media activity related to a Shieldox promotion, e.g. clicking "like" or "share";
Asking to receive messages on your mobile phone/device;
Subscribing to a Shieldox newsletter;
Sending us a completed reply card, included with your Shieldox product;
Voluntarily participating in product testing or surveys;
When using Shieldox connected products/services and/or apps, you may be asked whether you wish to share data with Shieldox, e.g. sharing your contact, organizational, or location data;
Cookies placed on your computer or mobile device when you visit our websites;
Social Listening: Shieldox may search the Internet for relevant and publicly available content and use it to improve its products or services, resolve consumer issues and provide targeted marketing.
4.2. Collecting your data via 3rd Parties
During the course of communications with Shieldox on behalf of a supplier, business partner or business customer of Shieldox, we may collect your data through various means, including, but not limited to:
Authentication process via 3rd-party systems, such as Microsoft OAuth or Google SSO
Registering purchases
Provisions of services with Shieldox
Communications with Shieldox
Developing partnerships
When accessing Shieldox facilities or systems
Participating in fairs, events or promotions
Voluntarily participating in testing or surveys
Personal data may also reach us when we purchase another company of which you are a customer. If you do not want Shieldox to use your personal data that has not been provided by you, you may let us know at any time by contacting Shieldox directly at the following email: privacy@shieldox.com
5. Sharing your Personal Data with others
5.1. Circumstances
Shieldox may share your personal data with service providers, business partners and other third parties, according to the applicable law.
For example:
Shieldox may sell you a product in a joint marketing activity with another company (business partner). The agreements with these business partners will limit the purposes for which your personal data can be used and disclosed, and will require your personal data to be adequately safeguarded. We will inform you that such a relationship exists and these companies’ identity before processing your data for such joint marketing efforts.
Shieldox might disclose your data to other companies such as IT and communications service providers, testing companies, data management support partners and other parties bearing a necessary relationship for Shieldox to provide its services.
While you interact with Shieldox as a business customer, supplier or business partner, Shieldox may disclose personal data available in reports and other materials provided by you and/or your company conforming to an engagement with another business partner and/or a supplier.
In the event that Shieldox may sell a business or a part of a business to another company. Such a transfer of ownership could include the transfer of your personal data directly related to that business to the purchasing company.
5.2. Consent
In the event that we are required by law to obtain your consent, or when we think that your consent is appropriate in the circumstances, we will obtain your consent before we share your personal data.
5.3. Terms of Disclosure
Shieldox will disclose personal data only in conformance with this privacy notice and/or when required by law.
6. Exercising your Rights
6.1. Access to personal data
Once you have given us your personal data, we will provide access to that information which enables you to update, modify or, when legally possible, delete it (upon demand).
For this purpose, we refer you to the Shieldox privacy website (www.shieldox.com/privacy.html) where you can learn about and exercise your rights, or contact us at privacy@shieldox.com
6.2. Opt-in/out
Our commercial messages to you will include an opt-out option.
If you choose not to receive from us personalized offers or information, please inform us by selecting "opt-out" on Emails you receive.
Subject to local law requirement, we will ask you to "opt-in" or affirmatively consent to the processing of your personal data.
7. Cloud
Shieldox stores personal data in cloud servers located in sites around the world. Shieldox takes the required measures to protect this data in and outside the cloud to ensure that it is used only for the purposes mentioned in this privacy policy.
8. Personal data protection
Shieldox uses various procedures and technologies to protect your personal data. These are sensitive to the type of processed data and involve various techniques, including, but not limited to:
Access controls;
Firewalls;
Secure servers;
Data encryption.
For more detailed information about your personal data, including how and where it is stored and protected, please contact us through the Shieldox privacy website (www.shieldox.com/privacy.html) or at privacy@shieldox.com
9. Special information for parents
While Shieldox websites and products are not generally targeted at children under the age of 16, it is Shieldox' policy to comply with the law when it requires parent or guardian permission before children's information is collected, used or disclosed.
Shieldox strongly recommends that parents take an active role in supervising the online activities of their children. If you believe we have collected personal data from a person who is under the age of 16, please contact us through the Shieldox privacy website (www.shieldox.com/privacy.html) or at privacy@shieldox.com
10. Privacy notice changes
Shieldox reserves the right to update this Privacy notice when required.
In case of meaningful changes or additions to this policy, Shieldox will send you a notification of such revision. The revision will be noted on the privacy policy and becomes effective once you have received it.
In the event that you do not agree to the notice revision, you should update your preferences or stop using Shieldox. Continuing to access Shieldox pages or using its services after the changes become effective confirms that you agree to be bound by the revised privacy notice.
11. GDPR
Shieldox adheres to the guidelines of GDPR that require privacy notices to be concise, transparent, intelligible and easily accessible which are an important part of fair processing.
12. Contacting Shieldox
If you have any concerns or questions you feel were not adequately addressed in this policy, or would like to find out more information about your personal data being handled by Shieldox, please contact us through the Shieldox privacy website (www.shieldox.com/privacy.html) or at privacy@shieldox.com